In the next text, you can see detailed guides on how to use Remote Assistance to offer technical assistance and use Rremote Desktop to control another computer. How to use Remote Assistance and Remote DesktopĪfter reading the content about Remote Assistance vs Remote Desktop, you should realize which one to choose in different situations. But Remote Assistance doesn't support you controlling Windows PC from iPad, iPhone, or Android device. Mobile device support: Remote Desktop allows you to access Windows computer from mobile devices, like iPhone or iPad.While Remote Assistance is still available even though the host computer is running Home Edition. Supported operating system: To connect to a computer via Remote Desktop, the computer that will be controlled should be running Windows Professional Edition or higher edition otherwise, you'll unable to connect to the remote host computer.And Remote Assistance can establish a remote connection between two computers under different networks without doing extra operations. Network environment: To use Remote Desktop, both computers should be in the same network (LAN) if not, you need to use a VPN or forward ports on your router.And if the remote connection is established via Remote Assistance, both the remote computer and the local computer can share the same screen. Visibility of the host computer screen: When the remote computer is controlled using Remote Desktop, the remote computer will be in a locked status and the people sitting in front of the remote PC can't see what is happening to the computer.That is to say, Remote Desktop is for unattended access and Remote Assitance requires that people accept the invitation. ![]() Remote Desktop remotes into the computer via IP and password, which enables you to access an unattended computer. Connection way: Remote Assistance connect to a remote computer via an invitation file and password, which requires that a person create an invitation file and send it to you.Remote Desktop enables you to take full control of the host computer. Control authority level: Windows Remote Assistance gives partial control of the host computer for instant technical support.Actually, Remote Desktop and Remote Assistance are different in many aspects. Many users may confuse them with each other. ![]() Windows 10’s new “Quick Assist” feature is probably the easiest way to get up and running, so as long as you’re both using Windows 10 with the Anniversary Update installed, this is the option we recommend.Nowadays, remote work has become more and more popular. Both Remote Assistance (RA) and Remote Desktop (RDP) are useful utilities in Windows Windows 11, 10, 8, 8.1, or 7. RELATED: What's New in Windows 10's Anniversary Update If You Both Have Windows 10: Use Quick Assist You’ll need a different remote desktop solution if you want to connect whenever you like without needing the other person’s help. You can’t just remotely connect whenever you want-your family member or friend must be sitting at the PC to grant you access when you connect. Note that both features require the other person help initiate the connection. Windows Remote Assistance is still included in Windows 10, just in case you need it. If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. ![]() If you’re both using Windows 10, you can use the built-in “Quick Assist” app to do this. RELATED: The Best Tools to Easily Perform Remote Tech Support They work similarly to Remote Desktop, but are available on all editions of Windows and are easy to set up. Windows offers a few built-in tools for performing remote assistance over the Internet. These tools allow you to take remote control of another person’s computer so you can help them troubleshoot it while you’re on the phone with them.
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